Question 1

Instructions Before Travel Date

Accepted Answer

APP PARTICIPANTS: Ensure you have the app downloaded and running before your travel date. When prompted, please allow the app to access your phone’s location and motion sensors—this will help the app more accurately record your stops. If you’re unsure about your settings, feel free to contact us for assistance.

NON-APP PARTICIPANTS: Please be prepared to take notes of your stops. Even better, print this memory jogger to help you remember your stops more accurately on your travel date.

Question 2

Instructions for Travel Date and Beyond

Accepted Answer

ALL HOUSEHOLD MEMBERS WILL USE THE SAME PIN

Please only enter information for trips you have already completed.

Do not enter information for future travel.

Completing travel diary via smartphone app?
You can answer questions regarding your stops once they pop up on the stop list view, or you can wait until the day after your travel.
The app will automatically capture your trips for you, but you may want to take some notes throughout the day.
You may need to add a stop or edit/delete stops that aren’t true destinations, such as traffic lights or stop signs.
You will also need to answer questions including how and with whom you traveled and the purpose of your travel.

Completing travel diary online through the login page?
You can answer stop questions after your travel date. 
Once logged in to the online tool, go to the travel diaries tab in the menu and select a household member in order to enter, review or edit their travel day stops.

Completing travel diary over the phone with our call center?
One of our representatives will give you a call to collect your travel information on the day after your travel date. You may also give us a call at 1-844-755-8511 to report your travel after all travel has been completed.

Question 3

App Links

Instructions Before Travel Date

Instructions for Travel Date and Beyond

App Links

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